Refund and Returns Policy

Introduction

At RaySpeed Technology, we are committed to ensuring the highest level of customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

  1. Eligibility for Returns

    • You have 30 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Certain types of goods are exempt from being returned. Perishable goods such as special orders or personalized items cannot be returned.

  2. Process for Returning Items

    • To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return.
    • Once your return is authorized, you will receive a return authorization number and detailed instructions on how to return your item.

  3. Shipping

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Policy

  1. Eligibility for Refunds

    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

  2. Partial Refunds

    • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [email protected] with your order number and details about the product.

Contact Us

If you have any questions about our Refund and Return Policy, please click ask a question.

Thank you for shopping with RaySpeed Auto Parts. Your satisfaction is our priority.