Shipping Policy
At RaySpeed Auto Parts, we strive to provide you with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions for the shipment of products purchased from our website www.rayspeedautoparts.com By placing an order, you agree to the terms described below.
Shipping Destinations
We ship our products worldwide. Please note that shipping availability and times may vary depending on the destination country.
Shipping Methods and Delivery Times
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Standard Shipping
- Delivery Time: 5-10 business days
- Cost: Calculated at checkout based on the weight and destination of the order
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Express Shipping
- Delivery Time: 2-5 business days
- Cost: Calculated at checkout based on the weight and destination of the order
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International Shipping
- Delivery Time: 10-20 business days
- Cost: Calculated at checkout based on the weight and destination of the order
- Please note that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Order Processing
- Orders are processed and shipped on business days (Monday through Friday, excluding holidays).
- Please allow 1-2 business days for order processing before your order is shipped.
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Costs
- Shipping costs are calculated based on the weight and destination of the order and will be displayed at checkout.
- Free standard shipping is available on orders over a certain amount, as indicated on our website.
Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your order using the provided tracking number on the carrier’s website.
Shipping Address
- Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
Delayed or Lost Shipments
- While we strive to deliver your order within the estimated delivery time, there may be delays due to unforeseen circumstances (e.g., weather conditions, customs processing).
- If your order is significantly delayed or lost, please contact our customer service team for assistance.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt. Provide your order number, a description of the issue, and photos if possible.
- We will work with you to resolve the issue promptly, either by replacing the damaged item or providing a refund.
Thank you for shopping with RaySpeed Auto Parts. We appreciate your business and are committed to providing you with the best possible service.